Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure fragile stone and glass items arrive safely?
We use custom-molded foam inserts and double-walled reinforced boxes for all our garden sculptures and terrariums to minimize movement and prevent breakage during transit.
What is your return policy for home decor items?
We offer a 30-day satisfaction guarantee. If your rock garden or accessory doesn't fit your space perfectly, you can return it in its original packaging for a full refund.
How much does shipping cost for heavy stone products?
Shipping is calculated based on weight and destination. However, we offer free standard ground shipping on all domestic orders over $150.
Are the stones and minerals ethically sourced?
Yes, we partner exclusively with quarries and suppliers who adhere to strict environmental regulations and fair labor practices to ensure our products are as sustainable as they are beautiful.
Can I customize a rock garden kit?
Absolutely. While we offer curated sets, you can contact our design team to request specific stone types or plant pairings to match your home's unique aesthetic.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. Please allow 24-48 hours for the carrier to update the status of your shipment.